Reporting Claims - SFM
How to Report A Claim
INJURED EMPLOYEE HOTLINE
scroll down to the "report an injury" and make sure you have your policy number & date of injury.
CUSTOMER SERVICE CENTER
If you report during business hours, choose the report-only option (Option 1) if your employee does not need to speak with a nurse. If the employee is not sure whether to get medical treatment, choose Option 2 so the employee can talk to a nurse, and also report the injury.
Checklist of Questions to Ask
Before Reporting A Claim
- Time, date, and where the injury occurred
- Cause of the injury (Ex: slip, struck-by, chemicals, etc.)
- The body part that was injured
- Has that body part been injured in the past
- How did the injury happen (ex: on a ladder, lifting, etc.)
- Any witnesses present: their names & contact information
Nurse Triage Program
By calling the Injured Employee Hotline, SFM connects employees to nurses who will recommend the appropriate level of care
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