Frequently Asked Questions
States We Serve
Direct Work Comp offers workers compensation options across the continental United States.
For Clients
The companies Direct WorkComp provides access to is listed below. Links will take you directly to the primary websites of each of our partners. In addition, we’ve provided a link to their AM Best rating, which is one of many ways to evaluate the size and financial stability of companies.
Yes. Outside of an immediate quote, you can receive one of three codes.
- FEIN Error means that a quote for your company has already been received by that carrier. Carriers will not compete against themselves, and a second quote cannot be offered through Direct WorkComp.
- Class Code Error means that the carrier does not accept your type of business. Not all insurance companies accept the same type of risk which is why we’ve partnered with a variety of companies for a wider range of risks. This type of error doesn’t necessarily reflect poorly on you as a company, but could be more a result of a company’s more preferred type of business.
Referral Error means that more information is required. Referrals are automatically flagged for one of our underwriting specialists who will help to identify any issues, collect any additional information required, and/or provide you with a final decision within 2 business days
If you have questions regarding a quote provided, please email us at [email protected]. Emails received during our normal business hours will receive a response by the end of the next business day.
If you have questions regarding a policy you’ve secured through Direct Work Comp, please email us at [email protected] and one of our team members will reach out. Emails received during normal business hours will receive a response by the end of the next business day.
Not necessarily. Claims happen. All claims are taken into consideration when each insurance carrier calculates the rates they offer. Claims are just one of the multiple factors taken into consideration by insurance carriers.
Questions about quotes can be directed to one our team members by emailing [email protected]. Inquiries received during normal business hours will receive a response by the end of the business day.
If it is an emergency, please call 911 immediately. If not, claims can be filed on our website here. [Link to “Get a Quote” process]
A quote that requires additional review will receive a ‘Referral.’ Referrals are automatically sent to one of our underwriting specialists who will help to identify any issues, collect any additional information required, and/or provide you with a final decision within 2 business days.
General details about workers’ compensation coverage can be found through our blogs. Every State provides different regulations on Workers’ Compensation. To locate specific information regarding Workers’ Compensation coverage for your state, please refer to our map for links to state websites for more information.
Certificates of Insurance can be requested on our website. Requests received during normal business hours will be processed by the end of the next business day.
Monday – Friday 8:00 a.m. to 4:30 p.m. CST.
For Agents
Direct WorkComp provides agents with wholesale access to Workers’ Compensation solutions. We must secure necessary legal documents to ensure our appointed agents are legally licensed to sell insurance. In addition, we need direct deposit information to ensure earned commissions can be properly paid to our agents.
Direct WorkComp agents need to provide a W-9 for tax purposes, state licensing for both individual agents and the agency for which individual agents work, and proof of errors and omissions coverage. Upon receipt of this documentation, an agent should expect to receive an appointment by the end of the next business day. A “Welcome” email will be sent with additional details, including an ACH form for direct deposit of commissions.
Agents or clients can file a claim with Direct WorkComp through the website. All submitted claims will receive a confirmation email indicating the details have been received.
Direct WorkComp will make every attempt to work directly through assigned agents. Unique situations may present themselves during claims and audit processes that may require time-sensitive responses. Direct WorkComp reserves the right to contact any clients directly should the situation require it.
